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End-user satisfaction, however, is also one of the major sources of criticisms aimed towards outsourced services because of several factors, including the language barrier. The language factor is a major target of criticisms from both the public and the media. Some customers have blasted certain companies despite their credible sales offerings, because of less than [...]

These SLAs define the level of service that is provided under the main contract. In outsourcing context, SLAs specify the priorities and responsibilities of the outsourced firm to the client, and what guarantees that they should give to the client regarding their services. In short, these SLAs dictate the vendor on the quality and the [...]

There are some companies out there that make the mistake of assuming that outsourcing takes the burden of management off its shoulders, in relation to the function it passed on to the outside party. However, this is a misconception. Even if you outsource part of your business to outside contractors, basically, that part of [...]

One reason for this behavior is that employees may feel threatened with the presence of the outsourcer and may feel insecure. This behavior may be their way of addressing their own insecurities. As a manager, it is one’s duty to address the need to educate people as to why outsourcing has been chosen for that [...]

Time Management: Increase Your Personal Productivity and Effectiveness defines delegation as one of the many essential skills that a manager or any other person should learn. This is also one thing that an overworked manager lacks, and as a result, he never gets to finish a single task. A true delegator will have less time [...]